4 High-Scores to Achieve to Retain The Best Virtual Assistants!
Tags24/7 analytics Business Process Outsourcing Copywriting CRM customer support data Delegate Digital Support Staff Email Management Entrepreneur Facebook Flexible Staffing Freelancers Freelance Writers Freelancing gorgias hire Hiring Freelancers Hubspot live chat MailChimp Marketing Marketing Tools Marketo ominchannel support organizer Outsourcing Philippines Project management search engine optimization seo Small Business social media Social media experts stress Time Management USource video Virtual Assistant Virtual Assistants Virtual Team website content writer zirtual
Keep them once you’ve got them! Virtual assistants can and do leave bad managers. Here’s the lowdown on the DO’s and DONT’s so that your freelancers are loyal to you.
All virtual assistants love goals and deadlines. It makes expectations and timelines organized. Give them something specific or something regular, or have them assess the job and tell you when they can complete it– and stick to that.
Some clients make a gameplan and calendar but neglect the budget. Not good. You only get what you pay for. Pay nicely and you get great work. Pay peanuts and you get… not much.
Most adults experienced going to an office, and there’s no one worse than a supervisor who breathes down your neck constantly.
Create a regular meeting time: ten minutes every day, one hour every week– take your pick according to the job. Let your virtual assistants do their job. You hired them because they’re skilled and talented, didn’t you? Let them use their skills and talent then!
Freelancers usually prefer autonomy. They became freelancers because THEY CAN work without supervision and spoonfeeding. They’d submit, they’d take your feedback and edit. Sit back and do something else. This is why you outsource: you multiply your time!
Yes, your payment turns into food, but I mean little canapes of appreciation and a regular dose of no-pressure. Feedback is essential. Let your virtual assistants know they’re doing good. You don’t have to sing their praises every week, but a reminder now and then, that they’re essential, is good for their souls.
Often, virtual assistants have more than one job– the job with the appreciative client is their favorite.
The RSA’s (the Royal Society for the Encouragement of Arts) What Drives US video reveals a stunning but always-been-there fact: humans are not motivated by money.
What keeps us moving and engaged in all the things we love to do are: a sense of autonomy, the challenge of mastery, and purpose.
Autonomy is already taken care of–freelancers are self-directed, and that’s why many of us love freelancing. And doing the things we do and getting prompts, challenges and leads from our clients make us better. That’s mastery.
As for the contribution/purpose part, that’s on you.
Sure, your freelancers are individuals who should and would certainly cultivate something themselves. But even as you plan and outline and map out every move and every eventuality in your startup , create an SOP that’s not so much ‘standard’ as dynamic, practices that fuel creativity in your freelancers. Let them contribute. Let them build alongside you.