Tag Archives: Philippines

  • Philippines Back Office Administration

    9/09/ 2022 | USource | Outsource, United States
    Back office administration serves as the lifeblood of your business. The front desk represents the company to the outside world, the public face of your company. The back office is your engine. It can be tempting for United States based companies, small and bigger enterprises alike, to handle most of these tasks in-house. But this is a huge time-suck especially for startups with teams better focused on growth and strategy. Enter outsourcing. Reap the many benefits of professional services without the time and financial expense of employing a permanent staff. American businesses can grow steadily and sustainably with your offshore team helping your onshore team accomplish more.

    Get started outsourcing these back office tasks to the Philippines

    Back office administration contributes to improving customer experience and provides seamless operations and accessible resources for sales and client-facing teams. Back office support can include, but is not limited to:
    • Trust & Safety. Account and identity verification, content moderation, community guidelines are critical to online brand management and safety of your customers, members and digital properties. When compliance, trust and safety for your business requires human involvement speak to us.
    • Accounting. This includes handling your accounting platforms and staying on track of your accounts payable and accounts receivable. Payroll administration can also take a huge chunk of your time and better in the hands of specialists when you have other important things on your mind. At USource, we can use platforms like Bill.com to simplify and streamline your accounting.
    • Data entry. This includes tasks like entering customer data into your CRM or updating product information on your website. It’s important to have accurate and up-to-date data so that you can make informed decisions about your business.
    • Human resources. Recruiting, onboarding, and training new employees. It also includes managing employee benefits and performance reviews. Human resources can be a full-time job, so with a growing team, it’s important to have someone dedicated to this task.
    • IT support. Setting up new computers (remotely), new accounts and maintenance, troubleshooting technical issues, and managing your website. IT support is essential for the digital world we move in.
    • Marketing. Creating and managing your social media accounts, developing marketing campaigns, and designing promotional materials.
    • Customer service. In the background, back office tasks for customer service can include email forwarding, supplier liaisons and meeting scheduling, organizing tickets on platforms like Freshdesk, Zendesk, keeping a data sheet for recurring and resolved issues, etc.

    The advantages of outsourcing back office duties to the Philippines

    More focus on your core business

    Non-core tasks include marketing, accounting, human resources and IT to improve efficiency and reduce expenses. Focus on growing your business with a team to support you and your existing team.

    Improved Customer Service

    When customers have a good experience, they are more likely to come back and recommend your company to others. Good customer service is essential for any business, no matter what product or service you offer.

    Lowered Costs

    Outsourcing provides an opportunity to reduce the costs associated with running a business. This is because outsourcing companies can provide services at a lower cost than if you were to perform the tasks in-house.

    Access to Skilled Workers

    When you outsource back office administration to the Philippines, you have access to a pool of highly skilled workers, fluent in English, making it easier to communicate with you and your team.

    Improved Efficiency

    Outsourcing can help improve the efficiency of your business. Delegate daily and repetitive tasks to specialists. At USource, we can also recommend tools and processes to streamline the way you work.

    Reduced legal liabilities

    The dedicated team members working on the project are full-time employees of USource, Inc. and are compliant with Philippine employment, labor, and tax laws.See our Client Protection Promise.

    Reinvest in your business.

    If you're looking to expand your business, outsourcing provides the financial footing and flexibility you need to make it happen. Or, if your team is maxed out and overwhelmed with transactional work, you can reinvest time in projects that shouldn't have been in the background. 1. Be clear about the back office functions you need done. If you know what you need, we can match you to the right professionals who receive regular training on the latest technologies, tools, and best practices to ensure you receive only the highest quality of service to keep your business competitive. 2. Prepare an onboarding meeting. When you outsource to us, it’s that simple. You skip going through the pain of job postings and trying to filter through hundreds of applications. For onboarding, talk about your company, your goals, and your Standard Operating Procedures (SOPs). All these can be condensed in a single document we can consult and update as we work with you. And if we have a clear brief from #1 above, we can also create your onboarding document and streamline your business processes.
  • Philippines – Outsource Virtual Assistants

    8/09/ 2022 | USource | Outsource, United States
    Filipino virtual assistants (VAs) are known for their English proficiency and exceptional work ethic. The Philippines has long been a major hub for outsourcing for United States based companies, particularly for business processes and back office support. The availability of a larger pool of talent is another great benefit. You access a large pool of highly-skilled and educated workers and a wide range of talent. Specializations aren’t hard to find, and both trainable newcomers and industry veterans fill the Philippine job market. American businesses outsourcing to us tap into these technical experts. Take back your time and boost your business.

    Get started with outsourcing these tasks to the Philippines

    You can outsource a wide range of tasks to virtual assistants in the Philippines. Filipino specialists have a diverse skill set, providing support for your existing teams or becoming a formidable team of one, depending on your needs.
    • Administrative tasks
    • Customer service
    • Telemarketing
    • Data entry
    • Social media management
    • Digital Advertising
    • Google Ads
    • SEO
    • Data & Analytics
    • Copywriting
    • Graphic Design
    • Development & Automation
    • Email Marketing
    • 24/7 Digital Support

    The advantages of outsourcing to the Philippines

    Robust social media

    Known for their strong English skills and entrenchment in social media, Filipinos excel in social media content creation and engagement. Hire our specialists for content plans, consistent post schedules, and prompt engagement with your communities and peers on Facebook, Instagram, LinkedIn, and everywhere you want to establish roots with your audience.

    Neutral accents

    Philippine VAs are known for their neutral English accent and their ability to understand various regional accents. This is a valuable skill for providing excellent customer service without the friction of language barriers. At USource, we have mock calls to analyze and polish enunciation and responses that can adapt to all situations.

    24/7 customer service

    Your customers/clients get the help or answer they need when they need it. When they can connect with your brand directly, this results in quicker resolutions, decreasing churn and building loyalty over time. USource staff are well-versed in interacting with consumers in a variety of contexts, across all channels, email, chat, or phone.

    Data entry and transcription

    Data entry is another task that can be easily outsourced to the Philippines. This is a time-consuming task, but something you still want to be done well. There are unique delicacies in data entry and transcription that we cover in our security compliance policies. Scale up or down and outsource your data entry according to your need.

    Stable and secure administrative tasks

    All your back office and networking tasks like email management, meeting scheduling, inventory, document organization, platform updates and bills payment, and so on. These tasks are often seen as low-value, but they can actually be essential and very time-consuming for business owners in the United States. Outsourcing these admin tasks gives you more freedom and energy for growing your business. USource specialists are the engine room for clients in the US, the UK, Canada, Australia and other countries in Europe, the Americas and Asia, reliably performing admin tasks that help keep the business running in the background.

    Get tasks done while you sleep

    The time zone difference is a huge positive component. You can have round-the-clock coverage for certain time-sensitive tasks and values like customer support and responsiveness. Assign admin tasks and they’re ready and done in your morning.

    Your quick guide to hiring your team from the Philippines

    Virtual assistants based in the Philippines are becoming increasingly valued by international business owners. We get glowing feedback from our clients through our versatility and dedication to our work. Our range covers basic and accurate data entry to more complex tasks like market research, sales, and analysis. There are a few simple steps to hiring a virtual assistant in the Philippines: 1. Decide what tasks you want to outsource. We do have a brief you can fill out to make this easier, but we’ve also had instances of premature engagement: the client wasn’t ready yet. The clearer you are with your objectives, the sooner and better we can work. 2. Prepare an onboarding meeting. When you outsource to us, it’s that simple. You don’t have to scour through hundreds of applications. Now all you need to do is onboard your specialist/s. Talk about your company, your goals, and your SOPs. Everything can be condensed in a single document we can consult and update as we work with you. 3. Be clear about your SOPs. This is important because it unifies your entire team and results in consistent outputs, exactly the way you want them, not just internally but customer-facing when it comes to your brand voice. If you don’t have one, we can help create this SOP for you and streamline your business processes.