Tag Archives: United States

  • Philippines – Outsource Web Development

    14/09/ 2022 | USource Team | Outsource, United States
    Web Development Web development is a foundational component of your online brand. Get it wrong and you can be in the digital wilderness. Don’t DIY it. Outsource it. The Philippines is quickly overtaking other countries as a reliable hub for cost-efficient web development. Hire developers to complement your existing onshore development team or outsource your development work completely. Let us show you why businesses based in the United States are choosing developers, web designers and programmers from the Philippines.

    Get started outsourcing these web development tasks

    • Website Design and Development: Give us the brief on how you want your website to look and we can take it from there, combining your brand voice and offers to create or update your website into a place your target customers like to visit.
    • Conversion Tracking & Tag Management: USource has extensive experience working with industry tools like Github, Wordpress, Shopify, Webflow, Squarespace, and Hubspot when it comes to tag management and tracking.
    • Customization, Automation & Integrations: Our specialists work with Wordpress themes, Shopify and other custom platforms and languages to give you the functionalities you need. We also support development work with no-code or low-code website platforms - Webflow, Squarespace.
    • Testing and debugging code: Benefit from a skilled and experienced workforce trained in the best methods for testing and refining code to ensure the highest quality and quickest turnaround times.

    The advantages of outsourcing web development to the Philippines

    Fluent English communication

    Web development rests on a foundation of good communication between developer and client. This is where Filipinos and their fluency in English have an edge over their competitors in Asia.

    Brand-match designs

    Each and every web designer must also have excellent aesthetic judgment. It's a sign of someone with good taste if they can imagine and execute stylish designs. Our repeat clients from the US, UK, Australia, Canada, Europe and Southeast Asia can attest to our developers’ keen understanding of web design.

    Reduced overhead costs

    Web development companies in the Philippines charge a fraction of what you pay for developers in the United States.

    Your quick guide to hiring web development specialists in the Philippines

    While the only way to know a web developer’s ability is to work with them, there are steps you can take to improve your chances of success. 1. Decide in advance what skills and experience you require from your web developer. Do you need a junior, an expert, or someone in between? The first and most important step in hiring a good is to be clear about what you want and need. What pages do you need done, and at what scale of work? Look around at other websites– especially your competitors– for ideas for design and improvement. 2. Review their portfolio carefully. Consider their work and style. Does their work fit the brand? Their quality and style match your agency/ company's? Is their style and quality consistent? Do you see something similar you want for your own website? 3. Choose programmers with a high aptitude and flexibility for languages and new software platforms It's great if they have a specialization, but it's even better if they're fluent in multiple programming languages and have experience with various development environments. Transparency in client communication is a must. At USource, we provide a brief you can fill so we can skip long back and forths. We can start as soon as you give us a complete picture through this brief. 4. Use a short trial period as a test. Assign a single page with a clear brief. Give them free rein or a defined structure on design and themes. You can get to know each other’s styles through this trial. After submission, give feedback, or ask your web dev to give you options for certain elements to help you navigate toward what you want. 5. Get a price quote. Make sure to get a price quote from the developer. We always give full transparency about our packages and hours to help clients budget for the project.Upgrade your website today. Every business owner serious about expanding their brand's reach should discover the advantages of outsourcing web development to the Philippines. Have a top-of-the-line website without the high price tag.

  • Philippines – Outsource Email Marketing

    13/09/ 2022 | USource Team | Outsource, United States
    Email marketing is one of the most in demand tasks outsourced to the Philippines. Email remains strong in its Return On Investment (ROI), an indispensable part of digital marketing strategy. It's a great way to nurture leads, stay in touch with customers, and promote your products or services. Email marketing can be time-consuming, whether you're just getting started or now attempting to handle multiple campaigns across dozens of segmented lists. That's where email marketing outsourcing comes in, with Filipino specialists working on one email blast for occasional promotions or entire drip campaigns on Mailchimp, Klaviyo, and other email marketing platforms.

    Get started outsourcing these email marketing tasks to the Philippines

    Email management and marketing tasks include:
    • Tackling email backlog: Our email marketing team can help you defer and filter messages in the first place. Achieve Inbox Zero and get that fresh start.
    • Improving email response time: We can set up automated responses so your correspondents and clients feel like VIPs while they wait for a reply, if the automated response hasn't addressed their concerns already.
    • Setup and monitoring on Mailchimp, Klaviyo, and other email marketing platforms: USource works with the most-used email platforms to help US-based businesses. Set up automations and segments, and monitor analytics on performance.
    • 24/7 availability: For customer support helpdesk and peak season responses.
    • Segmentation and content customization: You can’t keep sending the same emails to everyone. Segment and send the right emails to the right people, at the right time when they’re ripe for conversion. We use tools to set up automation for segmentation. Abandoned carts, signups, content click throughs, all get the right emails to nudge them along your sales funnel toward conversion.
    • Tracking and analyzing campaign results: Identify the subsets of consumers who will respond most positively to your brand. Get valuable insights from your analytics to help streamline your campaigns

    The advantages of outsourcing email marketing to the Philippines

    Cost-efficient email management

    USource provides administrative and operational support for in-house teams that are tailored to your specific requirements and budget.

    Scalable email support

    Our clients in the US, UK, Europe, Canada, Australia and Southeast Asia can have entire teams dedicated for their helpdesk or a single person monitoring and managing their campaign on Mailchimp. Clean up your inbox or accommodate a surge of inquiries. Scale up and down according to demand.

    Access to top marketing talent

    At USource, we offer a complete suite of specialties for your email marketing: graphic design and layout, copywriting, segmentation and delivery, reporting and analytics.

    Your quick guide to hiring email marketing specialists in the Philippines

    1. Be clear about your goals. Increasing sales and increasing subscribers mean a big difference in your strategy. Email is midline task so you want to avoid premature engagement. We can help you get started either way. Do you already have a list of warm leads in place or would you need a landing page content campaign for email capture first? 2. Be specific about your brand voice. If you haven’t established it yet on your website or social, email is where your voice and style will shine. Look at your existing content if they represent the brand personality you want to convey. Try looking at emails and newsletters from other brands for an idea of what you want. 3. Be flexible about strategy. It’s not about sending x number of emails every week. It’s about visibility without incurring inbox fatigue, and sending the right message at the right moment to the right people. At USource, we can work with your existing campaign or help you start or polish one.

  • Philippines – Outsource Ecommerce Marketplace Administration

    12/09/ 2022 | USource | Outsource, United States
    Ecommerce Management Outsource ecommerce administration tasks to drive growth, profitability and sales. Ecommerce has low barriers to entry. It’s so quick and simple to start, but once your online business gets off the ground you will need help. Your reputation and customer base can snowball overnight. When you outsource tasks, you make sure the snowball is positive: more sales, more happy customers, more revenue. It’s a lot of work, keeping up with customer expectations for quality support. This is why US-based companies outsource their ecommerce back office and customer-facing support to our staff, located in the Philippines.

    Get started outsourcing these Ecommerce tasks to the Philippines

    Ecommerce support runs the gamut of customer service, order processing, product listings shipping along with an endless amount of administration work. Outsource these tasks so you can focus on growth.
      • Product uploads: Keep your product listings updated. Outsource catalog management and go the extra mile with effective multimedia for an immersive shopping experience.
      • Customer support: Answer inquiries and concerns, troubleshoot and offer solutions on technical issues. The faster you answer and resolve, the better your reputation.
        • Live chat support: Customers love it when they can connect with you. Live chat outsourcing is effective in giving round-the-clock, “real agent” responsiveness.
        • Email support: We help our clients set up and/or organize helpdesk tickets - Gorgias, Freshdesk, Zendesk. This is helpful in resolving both new and ongoing concerns from your customers.
      • Social media management: Tailor your communication to target audiences across various channels to announce your promos, promote products, increase engagement and strengthen relationships.
      • Quality Assurance: Off-site, our experience and expertise in quality assurance deals with customer communications to gather feedback and take action on customer concerns.
      • Inventory Management: We help with tools and platforms so you have a bird’s eye view of your inventory, which products move fastest and slowest, and the latest emerging product trends.
      • Order Processing: Helping you list all of your transactions and endorsing you to a more streamlined process of managing client orders.
      • Shipping and logistics: Get help with security, tracking, signature, specialty, and customization of express services from our staff so that your packages reach customers on time and in great condition.
      • Accounting and Bookkeeping: Our skilled team can assist with accounting platforms to streamline your books and help you stay on top of fiscal deadlines.

    The advantages of outsourcing Ecommerce tasks to the Philippines

    Neutral accents

    Filipino VAs are known for their neutral English accent and their ability to understand various regional accents. This is a valuable skill for providing excellent customer service without the friction of language barriers. At USource, we have mock calls to analyze and polish enunciation and responses that can adapt to all situations. .

    24/7 customer service

    Decrease churn and build loyalty through lightning fast responses, whether on chat, tags on social media, or email. USource staff are well-versed in interacting with consumers in a variety of contexts, across all channels, email, chat, or phone.

    Cost-efficient task coverage

    Outsourcing is a competitive business investment. You accomplish more tasks and spend less than the average costs for hiring in the United States.

    Scalable and flexible

    Ecommerce has peak and off-seasons. Upgrade or downshift according to demand. Our clients in the United States have entire teams or a single person managing their business tasks, as needed. Our specialists are also available night and weekend shifts to provide 24/7 support or work with US time zones.

    Your quick guide to hiring Ecommerce support associates

    Identify your priorities. Think of what your business needs and what you want to achieve. Have a thorough run-down of the tasks you need to outsource. What’s most urgent? What’s eating huge chunks of your time? The right agency, like ours, will assist you in getting those tasks underway with the right people and the right number of hours. Set your budget and timeline. Do a little research to have an estimate of how long certain projects take. Or you can talk to us, and we can ask for relevant information and based on that, give you estimates according to our years of experience. As a rule of thumb, fast and good are not cheap. We have packages you can customize to your needs, and we can also work with your proposed budgets as much as your timeline. Find your best match. We make sure our clients work with specialists who can jive with their task preferences and company culture. Always give thorough feedback so your specialist can make changes if necessary, and deliver work the way you want it. Our repeat clients often hire the same people, or we train someone new and make sure the transition is smooth and invisible.

  • Philippines – Outsource Data, Reporting, Analytics Company

    12/09/ 2022 | USource | Outsource, United States
    Data Analytics Reporting and analytics is another task that can be outsourced, successfully. Whether you're an entrepreneur or an enterprise-sized business, we have data and reporting solutions for businesses of all sizes. Outsource reporting and analytics to Filipino data specialists.

    Get started outsourcing these Reporting and Analytics tasks to the Philippines

    Find opportunities through data from your online presence and stand first against competitors by outsourcing these tasks now.
    • Analytics: Strategize your efforts, identify your customers, and pinpoint opportunities with metrics. Boost your business performance with our data-based decision making.
    • Spreadsheet Reporting: Organize and store data for easy viewing of necessary information from your business and customers.
    • SEO: Fix your site’s SEO issues and make your website visible and even top the SERPs with engaging, informative, and persuasive organic content, supported by trending keywords relevant to your business.
    • SEM: Increase your quality score on paid campaigns to quickly gain search engine positioning, higher than your competitors.
    • Advertising Analytics: Collect important data and insights from your campaigns to streamline and boost your strategy.
    • Data Interpretation: Make sense of unstructured data with reports that visualize new opportunities, identify market trends, and name genuine KPIs.
    • Data Integration: Improve the quality of your data with integration, enabling data access and assuring that all your business-related programs collect crucial data to reinforce your business.

    The advantages of outsourcing Reporting and Analytics to the Philippines

    Cost-efficient insights

    Track your essential business information with our skilled analysts at a fraction of the cost of training in-house employees or freelancers in the US.

    Effective data support

    Penetrate every business opportunity based on your website or social media analytics. We identify your audience and buyer’s journey so you can be right in front of them at the right time.

    Professionally-tailored business reports

    Recognize specific solutions for your business demand, backed with experimented options, researched data, and simplified reports from analytics, insight tools, or business intelligence software.

    Your quick guide to hiring Reporting and Analytics

    Indicate KPIs, targets, reporting needs Establish the KPIs and the necessary data that the person or the service provider needs to focus on, along with your targets. Create clear instructions with SMART goals to make the project concise with milestones and deadlines. Establish a communication platform Your data is important for your company and it changes over time so ensure consistency and clarity in communication. Be clear about your preferences on submissions and updates. We can set you up with Slack, or stay connected with you via email or your other preferred channels.

  • Philippines – Outsource Customer Support

    12/09/ 2022 | USource | Outsource, United Kingdom
    Customer Support Outsourcing customer support to the Philippines helps you build customer loyalty and ensure client VIP-treatment, while reducing costs and time involvement. Word of mouth or just one viral post about your customer support can immensely impact the reputation of your business. When the market is saturated with so many similar and unique competitors, customer service makes you stand out. Join other US-based companies who have found their customer support engine room with US.

    Get started outsourcing these customer support tasks to the Philippines

    Email and Chat Support: Stay on top of your inboxes. We help our clients provide customers a convenient way to directly express their concerns in real time. From ticketing setup to management, we can compose and send templates and custom replies. Nurturing and engagement: Send out relevant, valuable content and offers to nudge leads and customers toward conversion or upsells. We manage segmentation and data for drip campaigns. Customer Helpdesk: The lifeblood for American businesses in ecommerce. Our clients leverage outsourcing for prompt responses, round the clock. We have a team to accommodate US time zones. Inbound and Outbound Calls Management: Provide insightful and timely information and appropriate solutions to your customers and keep track of issues raised and resolutions done internally. We help our clients connect with their clients and providers. Invoicing and Collections: Make it easier for your business to recognize spending patterns and see cashflow trends. We use the latest tools to help with invoicing and access data for customer queries.

    The advantages of outsourcing customer support to the Philippines

    More flexibility

    When the queues are quiet and when you have seasonal spikes of armageddon, you can scale down or up to stay on top of the support volume you need. Our clients from the United States have either one specialist or an entire team manning their helpdesk.

    Cost-reduction

    Considerably lower expenses and rates than if you hire in-house or delegate to a local agency in the US.

    Vibrant demographics

    Our team consists of trained and experienced professionals who gain an innate understanding in technology to leverage better business practices.

    Improved Efficiency

    Outsourcing can help improve the efficiency of your customer support processes. At USource, we can also recommend tools, platforms, and tried-and-tested techniques to streamline the way you work.

    Reduced legal liabilities

    The dedicated team members working on the project are full-time employees of USource, Inc. and are compliant with Philippine employment, labor, and tax laws.

    Your quick guide to outsourcing customer support to the Philippines

    Understand the provider’s training and hiring practices and be clear with your needs and your own SOP. Mesh your team’s existing training with your own guidelines and standards. If you don’t have it yet, we can help establish standards for your customer support. Look for flexibility and scalability. Your outsourced customer support should be tailored to your specific needs. Sure, there are packages you can start with, but once you define your needs in the first step, you should be able to get a customized service, which is what we give our clients. Prepare a task trial. With USource, this trial task can consist of a mock call, a trial email/chat response, or some other data or content task. This discovery period goes both ways: you get to see your team’s abilities and we also see the scope of the work. The result is a complete picture we can use to start working together as smoothly as possible.

    Outsourcing Services Philippines - Companies choose USource for...

    We can assist you with a single ready-to-start team member, or help your company outsource, grow and build an outsourced team, based in the Philippines, across multiple services.