Tag Archives: United States

  • Philippines – Outsource Social Media Management

    12/09/ 2022 | USource | Outsource, United States
    Social Media Management Social media never sleeps. Outsourcing your social media management helps you connect with your audience through regular posts and timely responses. Engagement is more than likes and replies but riding the wave of current events in your niche. When you own a business, you don’t have time for that even if it’s also important and beneficial. Depending on your industry, social media can be a huge undertaking that moves the needle for one or more of your KPIs. Join a host of other US-based companies who leverage the Philippines' large pool of highly educated, English-speaking social media specialists.

    Get started outsourcing these social media management tasks to the Philippines

    Some of the popular remote roles placed with social media management include:
    • Social Research and Planning: New features, market trends, or upgrades in technology. Trending hashtags and current events you should chime in. Your audience demographics.
    • Publishing and Managing Organic and Sponsored Posts: Content calendars with themed and impromptu posts for consistent and relevant online activity. We can convert or support your ideas and expertise into attention-grabbing posts and valuable content through effective captions and graphics.
    • Social Media Copywriting: One-liners and long-form posts both have their own powers in audience engagement, persuasion and conversion. We look at your business’s values and unique selling points.
    • Social Media Graphics: A visually-strong business presence showcases the uniqueness of your brand and our team of graphic designers are equipped with creative and engaging marketing tools that can help you connect with your audiences better.
    • Analysis and Monitoring: We can use these insights to define your content strategy and determine the results of your business efforts.
    • Brand Consistency: A unified message helps everyone understand your proposition and improves customer experience and brand awareness. We help our clients establish a unified theme across all social media channels.

    The advantages of outsourcing social media management to the Philippines

    Cost-savings

    Social media management can be cost-prohibitive in the United States. Outsourcing to the Philippines has a significant cost difference, without compromising on quality. Build and maintain your online presence at rates far better than the hourly or package quotes you’d get from freelancers or agencies in the US.

    Access to best practices

    Clients come first in all aspects of our operations. Our team stays up to date with the latest best practices in inbound and outbound marketing in social media.

    Custom, scalable solutions

    Depending on your objectives, you might decide to hire just one short-term social media professional, or you might decide to quickly assemble an entire offshore team of marketing experts. We help clients during both off-peak and peak spikes in activity, like seasonal promotions.

    English fluency

    Filipinos are adept in the English language. Aside from American businesses, our clients are based in the UK, Canada, Australia, and other countries in the Americas, Europe and Asia. We can switch from British English to American English, using the right lingo and jargon to match your target audience.

    Security compliance

    At USource, our clients entrust us with their social media accounts and we take this responsibility seriously. We have compliance protocols in place to make sure your accounts stay secure.

    Your quick guide to hiring social media specialists in the Philippines

    1. Define your social media goals - What KPIs do you want to achieve? Defining your goals will help us strategize. Aiming for a certain number of followers would have a different action set for a goal of more engagement. 2. Do your research - At least some research to match platforms and timelines to your goals, or which pages you want to imitate or differentiate from, if any. This gives you a good foundation for style and tone. We can also make suggestions after you give us your brief. When you outsource your social media to us, that’s it. We can finalize details and start work from there, with a discovery period to smooth everything.

    Boost your social media today.

    Focus on other important aspects of your business without neglecting your online presence. Your target customers will look for you there, so you need to be there to meet them.

  • Philippines Back Office Administration

    9/09/ 2022 | USource | Outsource, United States
    Back Office Admin Back office administration serves as the lifeblood of your business. The front desk represents the company to the outside world, the public face of your company. The back office is your engine. It can be tempting for United States based companies, small and bigger enterprises alike, to handle most of these tasks in-house. But this is a huge time-suck especially for startups with teams better focused on growth and strategy. Enter outsourcing. Reap the many benefits of professional services without the time and financial expense of employing a permanent staff. American businesses can grow steadily and sustainably with your offshore team helping your onshore team accomplish more.

    Get started outsourcing these back office tasks to the Philippines

    Back office administration contributes to improving customer experience and provides seamless operations and accessible resources for sales and client-facing teams. Back office support can include, but is not limited to:
    • Trust & Safety. Account and identity verification, content moderation, community guidelines are critical to online brand management and safety of your customers, members and digital properties. When compliance, trust and safety for your business requires human involvement speak to us.
    • Accounting. This includes handling your accounting platforms and staying on track of your accounts payable and accounts receivable. Payroll administration can also take a huge chunk of your time and better in the hands of specialists when you have other important things on your mind. At USource, we can use platforms like Bill.com to simplify and streamline your accounting.
    • Data entry. This includes tasks like entering customer data into your CRM or updating product information on your website. It’s important to have accurate and up-to-date data so that you can make informed decisions about your business.
    • Human resources. Recruiting, onboarding, and training new employees. It also includes managing employee benefits and performance reviews. Human resources can be a full-time job, so with a growing team, it’s important to have someone dedicated to this task.
    • IT support. Setting up new computers (remotely), new accounts and maintenance, troubleshooting technical issues, and managing your website. IT support is essential for the digital world we move in.
    • Marketing. Creating and managing your social media accounts, developing marketing campaigns, and designing promotional materials.
    • Customer service. In the background, back office tasks for customer service can include email forwarding, supplier liaisons and meeting scheduling, organizing tickets on platforms like Freshdesk, Zendesk, keeping a data sheet for recurring and resolved issues, etc.

    The advantages of outsourcing back office duties to the Philippines

    More focus on your core business

    Non-core tasks include marketing, accounting, human resources and IT to improve efficiency and reduce expenses. Focus on growing your business with a team to support you and your existing team.

    Improved Customer Service

    When customers have a good experience, they are more likely to come back and recommend your company to others. Good customer service is essential for any business, no matter what product or service you offer.

    Lowered Costs

    Outsourcing provides an opportunity to reduce the costs associated with running a business. This is because outsourcing companies can provide services at a lower cost than if you were to perform the tasks in-house.

    Access to Skilled Workers

    When you outsource back office administration to the Philippines, you have access to a pool of highly skilled workers, fluent in English, making it easier to communicate with you and your team.

    Improved Efficiency

    Outsourcing can help improve the efficiency of your business. Delegate daily and repetitive tasks to specialists. At USource, we can also recommend tools and processes to streamline the way you work.

    Reinvest in your business.

    If you're looking to expand your business, outsourcing provides the financial footing and flexibility you need to make it happen. Or, if your team is maxed out and overwhelmed with transactional work, you can reinvest time in projects that shouldn't have been in the background. 1. Be clear about the back office functions you need done. If you know what you need, we can match you to the right professionals who receive regular training on the latest technologies, tools, and best practices to ensure you receive only the highest quality of service to keep your business competitive. 2. Prepare an onboarding meeting. When you outsource to us, it’s that simple. You skip going through the pain of job postings and trying to filter through hundreds of applications. For onboarding, talk about your company, your goals, and your Standard Operating Procedures (SOPs). All these can be condensed in a single document we can consult and update as we work with you. And if we have a clear brief from #1 above, we can also create your onboarding document and streamline your business processes.

  • Philippines – Outsource Virtual Assistants

    8/09/ 2022 | USource | Outsource, United States
    Virtual Assistants Filipino virtual assistants (VAs) are known for their English proficiency and exceptional work ethic. The Philippines has long been a major hub for outsourcing for United States based companies, particularly for business processes and back office support. The availability of a larger pool of talent is another great benefit. You access a large pool of highly-skilled and educated workers and a wide range of talent. Specializations aren’t hard to find, and both trainable newcomers and industry veterans fill the Philippine job market. American businesses outsourcing to us tap into these technical experts. Take back your time and boost your business.

    Get started with outsourcing these tasks to the Philippines

    You can outsource a wide range of tasks to virtual assistants in the Philippines. Filipino specialists have a diverse skill set, providing support for your existing teams or becoming a formidable team of one, depending on your needs.
    • Administrative tasks
    • Customer service
    • Telemarketing
    • Data entry
    • Social media management
    • Digital Advertising
    • Google Ads
    • SEO
    • Data & Analytics
    • Copywriting
    • Graphic Design
    • Development & Automation
    • Email Marketing
    • 24/7 Digital Support

    The advantages of outsourcing to the Philippines

    Robust social media

    Known for their strong English skills and entrenchment in social media, Filipinos excel in social media content creation and engagement. Hire our specialists for content plans, consistent post schedules, and prompt engagement with your communities and peers on Facebook, Instagram, LinkedIn, and everywhere you want to establish roots with your audience.

    Neutral accents

    Philippine VAs are known for their neutral English accent and their ability to understand various regional accents. This is a valuable skill for providing excellent customer service without the friction of language barriers. At USource, we have mock calls to analyze and polish enunciation and responses that can adapt to all situations.

    24/7 customer service

    Your customers/clients get the help or answer they need when they need it. When they can connect with your brand directly, this results in quicker resolutions, decreasing churn and building loyalty over time. USource staff are well-versed in interacting with consumers in a variety of contexts, across all channels, email, chat, or phone.

    Data entry and transcription

    Data entry is another task that can be easily outsourced to the Philippines. This is a time-consuming task, but something you still want to be done well. There are unique delicacies in data entry and transcription that we cover in our security compliance policies. Scale up or down and outsource your data entry according to your need.

    Stable and secure administrative tasks

    All your back office and networking tasks like email management, meeting scheduling, inventory, document organization, platform updates and bills payment, and so on. These tasks are often seen as low-value, but they can actually be essential and very time-consuming for business owners in the United States. Outsourcing these admin tasks gives you more freedom and energy for growing your business. USource specialists are the engine room for clients in the US, the UK, Canada, Australia and other countries in Europe, the Americas and Asia, reliably performing admin tasks that help keep the business running in the background.

    Get tasks done while you sleep

    The time zone difference is a huge positive component. You can have round-the-clock coverage for certain time-sensitive tasks and values like customer support and responsiveness. Assign admin tasks and they’re ready and done in your morning.

    Your quick guide to hiring your team from the Philippines

    Virtual assistants based in the Philippines are becoming increasingly valued by international business owners. We get glowing feedback from our clients through our versatility and dedication to our work. Our range covers basic and accurate data entry to more complex tasks like market research, sales, and analysis. There are a few simple steps to hiring a virtual assistant in the Philippines: 1. Decide what tasks you want to outsource. We do have a brief you can fill out to make this easier, but we’ve also had instances of premature engagement: the client wasn’t ready yet. The clearer you are with your objectives, the sooner and better we can work. 2. Prepare an onboarding meeting. When you outsource to us, it’s that simple. You don’t have to scour through hundreds of applications. Now all you need to do is onboard your specialist/s. Talk about your company, your goals, and your SOPs. Everything can be condensed in a single document we can consult and update as we work with you. 3. Be clear about your SOPs. This is important because it unifies your entire team and results in consistent outputs, exactly the way you want them, not just internally but customer-facing when it comes to your brand voice. If you don’t have one, we can help create this SOP for you and streamline your business processes.

  • Philippines Outsourcing for United States Businesses

    18/04/ 2022 | USource | Outsource, United States

    Outsource Philippines <> United States

    Outsource to the Philippines for US Based Businesses

    USource is part of what is widely known as the Business Process Outsourcing (BPO) sector, a leader in digital outsourcing. We provide end-to-end digital support for companies; startups, Small and Medium-Sized Businesses (SMBs) and enterprise companies who require specialist digital skills and support, or entire teams of digital and backoffice operations.

    Ready-to-Hire Team Members

    That's right, they're ready to hire. The team members that will work with you have already been hired by us, which makes them ready-to-hire for the digital projects your company is ready to outsource.
    • We don't guess what their digital skills are like. We already know.
    • We don't keep you waiting for weeks while we go out to the market and recruit some unknown person or digital team.
    • We don't lock you in to multi-month contracts with a bunch of unknowns who most likely don't understand digital.

    Digital Advertising

    If your business hasn't started outsourcing its digital advertising you're at a strict disadvantage to your competitors. We have advertisers of all levels who can build, manage and optimize ad campaigns for:
    • Google Ads
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter
    We can also assist with TikTok, Snapchat and other digital ad platforms. Depending on your requirements our advertisers can work independently, as part of larger advertising teams, or with US-based inhouse advertisers, so there's a mix of onshore and outsourced advertising talent.

    SEO

    Our SEOs have a deep knowledge of SEO for businesses located in the United States. We know the importance of rank, position and visibility in search results - but there's more to SEO than just that. How about traffic numbers, pages viewed, time on site, mobile performance, backlinks, page speed, domain authority, scroll depth. Depending on your business, your audience and SEO requirements you may want to measure some or all of these metrics. Businesses located in the United States outsourcing SEO to the Philippines is not new, and we have capable SEOs who can assist:
    • US-based Digital Agencies - our SEOs are hidden, working in a white-labelled capacity.
    • Businesses - we integrate our SEOs directly into businesses located in the United States...
        Ecommerce
        Real Estate
        Service-Based Businesses (Restaurants, Tradesman, Retail Shops, Professional Services)
        Healthcare (Medical, Dental)
        Online & Digital Businesses

    Data & Analytics

    It's what you do with your company data that counts. We find most of our US based clients who require outsourcing services for data and analytics usually commence with reporting - existing reports updated by a USource team member manually, semi-manually or automated to update automatically. Depending on your company's data, analytics and reporting requirements you can outsource to digital specialists for:
    • Architecture & Setup
    • Collection & Gathering
    • Visualisation & Reporting
    • Interpretation & Decision Making

    Copywriting

    Our copywriters are writing day in, day out for clients in the United States. They understand the culture, demographics, target audiences and know how to create awareness, interest, leads and sales. Outsourcing copywriting to the Philippines doesn't have to be hit and miss. We have a talented team of copywriters who focus on all aspects of digital content (websites, social, ads, blogs, direct response, press releases), although their skills can be transferred to printed, offline copywriting when needed.

    Graphic Design

    Digital, and the explosion of social, has created an ever growing requirement for fast, affordable and quality graphic design. Unless you're an enterprise sized company having designers readily available is simply too costly. Outsourcing graphic design to the Philippines from the United States is simple and cost effective. Depending on your requirements USource graphic designers can be used for one-off projects, or integrated in to you business for ongoing graphic design work. They can work on their own, as part of a team or under the guidance of onshore/ inhouse creative directors.

    Development & Automation

    If you're considering outsourcing website development work speak to us. We have dedicated teams of developers in the Philippines with a mix of development experience, skills and programming knowledge. For smaller projects we can connect you with a single developer. For larger projects we can inject developers in to your existing development team, who are dedicated to your business for a specific number of hours each month, right through to full-time resources.
    • Website Design through to Website Development
    • Website Fault Fixes, Upgrades & Backups
    • Conversion Tracking & Tag Management
    • HTML, CSS, JavaScript, jQuery
    • PHP, Python, Java
    • SQL, MySQL
    • WordPress, Shopify (Ecommerce) and custom website builds

    Email Marketing

    Email marketing is key to staying connected with your customer and keeping your business front-of-mind. When it comes to outsourcing email marketing we can assist with setup, integration and day-to-day email marketing for ActiveCampaign, Mailchimp, Klaviyo, Marketo, Salesforce (Tableau), Pardot, Eloqua and other platforms.

    Customer Support

    For US based businesses requiring 24-hour outsourced digital and customer support we're able to assist. We have team members who have transitioned from the traditional Business Process Outsourcing (BPO) companies, who have extensive call center experience, however our focus is digital support and operations. Our customer support team members and teams are dedicated to your business. They get to know how you operate, they have ownership of their tasks and are invested in meeting the expectations set out by your business. For our outsourced digital and customer support our 24 hour operations focuses on:
    • Non-Voice Customer Support (Digital)
    • Application & Identity Verification
    • Billing, Invoice & Account Management
    • Email & Ticket Customer Support
    • Live Chat

    Social Media Management

    Outsourcing social media management to the Philippines is a staple of most startups, small and medium-sized businesses. Due to the quantity of work created to publish social media content, to multiple platforms (Facebook, Instagram, LinkedIn, Twitter), several times per week is simply too costly using 100% US-based social media managers. At a top-level view when you hire a social media manager they can assist with:
    • Social Media Administration (organic, non-paid)
    • Community Participation
    • Content Management

    Ecommerce Operations

    Customer service for ecommerce and online retailers is key to keeping customers happy. Get it wrong and you will be flooded with complaints and negative reviews. USource has extensive experience assisting US domiciled businesses outsource their ecommerce operations. Depending on the size and scale of your ecommerce operations we can assist across a range of ecommerce operations:
    • Customer Support: live chat, email, calls
    • Customer Assistance: Order online, pre and post sale support
    • Shopify: store management and administration
    • Marketplace management: Amazon, AliExpress, Etsy, eBay
    • Dropshipping: Oberlo, Dropified, ShipStation, Sprocket
    • Ticket Management: Gorgias, Zendesk, Freshdesk
    • Custom: (mid-large scale) scalable ecommerce teams for 24 hour operations
    • Administration: Customer/supplier invoicing, refunds/disputes, customer review management, bookkeeping, inventory and logistics management

    Back Office Support

    Outsourcing back office operations is cost-effective, and it provides businesses in the United States with a scalable option to hire critical and non-critical back office workers based on the demand of the business.
    • Back Office Support
    • Data Entry & Management
    • Transaction & Order Processing
    • Inventory Management & Invoicing
    • Human & Manual Verifiers
    • Administration & Operational Support

    Virtual Assistants

    Access our talent pool of ready-to-hire Virtual Assistants (VAs). From generalists to specialist VAs with extensive experience working with US clients in the digital space. Depending on your requirements hire full-time, part-time or an adhoc basis. WORK WITH US

    Outsourcing Questions - Answered

    Commonly asked questions about outsourcing answered. What is outsourcing? What is the difference between outsourcing and digital outsourcing? How much outsourcing does the United States do? What countries does the United States outsource to for digital work? What are the top digital tasks American companies outsource? What are the benefits of outsourcing for American companies?

    United States Outsourcing - Statistics

    United States: Outsourcing Statistics [2022]