24/7 customer support and back office staff and teams.
DIGITAL CUSTOMER SUPPORT
From small, to big. We have back office staff available 24 hours / 7 days for ecommerce, online businesses and companies which need time critical customer support operations.
Regardless of your geographical location we can be working when you’re not.
- Non-Voice Customer Support (Digital)
- Pre & Post Purchase Support
- Application & Identity Verification
- Online Order Processing
- Billing, Invoice & Account Management
- Email Customer Support
- Live Chat
- Back Office Support
- Ticket Management – Zendesk, Freshdesk
- Digital Process Transformation and Automation
- Digital & Cloud Based Workers
Choose your team members or team from three 8 hour shifts depending on your location:
We understand digital. We’re not a call center trying to be all things. Digital is in our DNA, and when it comes to the pre and post purchase support your online customers need, we have your back.
We don’t stop there – tell us your operational requirements – we can help with digital transformation and providing your business with scalable staff resources to tackle digital and cloud based work.
Cross-Channel Customer Support
We are where your customers are – Social Media, Live Chat, Email, Mobile Apps, SMS – when they need to speak to you. Never miss a conversation, a lead or a sale. We’re here, we have your back and your customers hand. Whether your clients are in need of pre or post sales support, customer service or technical advice our team members thrive on omni-channel digital support.
Mission Critical Back Office Operations
No two companies are the same. Some are starting out. Others are industry heavyweights. Whether you’re looking for 2-3 full-time back office staff, or you need mission critical customer and operation support across large scale teams (20-100+ team members) – rotating 24 hours, 365 days – we’re the engine room, the hidden faces and resources that allow digital and online businesses to operate 24 hours a day.
Digital Business Process Outsourcing (DBPO)
We focus on digital cohesion, productivity and transformative digital business processes both internally and for our clients. Disjointed outsourcing strategies with multiple digital partners creates roadblocks and mixed results. USource can help remove those roadblocks. Our digital staff can integrate with your existing systems, workflows and processes – providing support – or we can provide the resources needed to plan out, deliver and transform redundant processes to streamlined digital solutions capable of scaling.