Outsource & Hire: Customer Service Agents (Digital)


Hire and outsource to customer service agents with 24/7 outsourced operations – day time, night time, weekends, peak periods, seasonal hiring.

Our customer service agents have a digital focus, typically working online, assisting ecommerce and organizations who require customer service agent, or teams at scale, to assist with live chat, email responses, ticket system management and real-time social media customer communication, including Facebook Messenger, Google Questions, WhatsApp..

  • Pre-sale customer support
  • Post-sale customer support
  • Warm lead communication
  • Subject matter replies
  • Customer enquiries
  • Schedule Marketing Tasks
  • Ecommerce customer service
  • Order taking and processing
  • Customer complaints
  • Reservation queries and bookings
  • Troubleshooting & setup support

Philippines based customer service agents, English speaking, available for worldwide, time-critical operations:

At USource we focus on what we know, digital. We don’t try to be something we’re not, a call center. Our Customer Service Representatives (CSRs) are exposed to disruptive technologies and bring these digital skills to your business.

Contact us so we can discuss how to integrate customer service staff at speed, and scale.

Outsourcing + Philippines = USource Customer Support

When it’s mission critical to your digital operations don’t settle for call center staff trying to be digital. We know, it fails. Use dedicated digital customer support team members to assist with:

  • Ecommerce & Online Retail
  • Financial Services (Banking, Insurance, FinTech)
  • Education
  • Healthcare
  • Telecommunications
  • Travel, Hospitality, Bookings
  • Logistics
  • Professional Services

With the emergence of digital, businesses have evolved – and so have the skills – with a new breed of Filipino customer support who have native skills for ecommerce and digital messaging from real humans (Email, Ticketing Systems, Live Chat, Social Messaging, In-App Messaging).

Customer Service Specialists: Email Management Software / Ticketing

Whether it’s a single customer support agent or you have Service Level Agreements (SLAs) to resolve thousands of tickets per day, we can help:

Customer Service Specialists: Live Chat and Conversions Rates

Digital is in our DNA. Call it what you want – end-to-end digital operations, full-stack digital marketing – USource has front-end team members working on digital advertising, SEO, Social Media. At the back-end we have our back office and customer support agents…but they’re not mutually-exclusive. Our digital customer support agents understand conversion, just like our front-end marketers.

Live chat brings warm leads – don’t let them go to waste. We know how to convert leads in to paying customers. We’re data crazy and take live chat conversion rates seriously.

Chat Bots and Virtual Personal Assistants

Sure chat bots can automate some processes, but in most instances the customer experience of using a chat bot is very underwhelming. Creating an engaging, human experience requires human customer support staff…and that’s where USource can help.

Clients who hire digital customer support staff are also interested in hiring for: