Outsource & Hire: Customer Service Agents (Digital)

DIGITAL CUSTOMER SERVICE

Hire and outsource to customer service agents with 24/7 outsourced operations – day time, night time, weekends, peak periods, seasonal hiring.

Our customer service agents have a digital focus, typically working online, assisting ecommerce and organizations who require customer service agent, or teams at scale, to assist with live chat, email responses, ticket system management and real-time social media customer communication, including Facebook Messenger, Google Questions, WhatsApp..

  • Pre-sale customer support
  • Post-sale customer support
  • Warm lead communication
  • Subject matter replies
  • Customer enquiries
  • Schedule Marketing Tasks
  • Ecommerce customer service
  • Order taking and processing
  • Customer complaints
  • Reservation queries and bookings
  • Troubleshooting & setup support

Philippines based customer service agents, English speaking, available for worldwide, time-critical operations:

At USource we focus on what we know, digital. We don’t try to be something we’re not, a call center. Our Customer Service Representatives (CSRs) are exposed to disruptive technologies and bring these digital skills to your business.

Contact us so we can discuss how to integrate customer service staff at speed, and scale.

  • JUNIOR

    Digitally minded junior customer service agents with strong English skills and degree qualified:
    1. Degree qualified – 0-12 months customer service experience.
    2. Ideal for startups, ecommerce and newly established businesses.
    3. .
    4. Assistance, guidance and templates for customer service/ support responses.
    5. For large scale operations where a core base of junior CSR team members are combined with a mix of intermediate and senior team members to manage digital communications and operations.

  • INTERMEDIATE

    Hire skilled customer service agents with experience to integrate and scale quickly:
    1. CSRs degree qualified – 12-36 months marketing experience.
    2. Fast integration and experience to understand existing customer service operations.
    3. Ideal for seasonal hiring, Holidays (Christmas, Black Friday & Cyber Monday) and when you need customer service representatives to quickly integrate to existing operations.
    4. Expectations and timeframes for marketing projects are recommended.

  • SENIOR

    Senior customer service agents, our best CSRs, for delivering high quality communication and customer support services:
    1. 36+ months experience in digital as a customer service agent
    2. Crossover experience with live chat, email ticketing systems, social media and instant messenger support.
    3. Subject matter experts and skilled in managing mid-large scale customer support teams across multi-time zone operations.
    4. Exposure to cutting edge digital technology and the latest cloud-based, SaaS applications and environments

Outsourcing + Philippines = USource Customer Support

When it’s mission critical to your digital operations don’t settle for call center staff trying to be digital. We know, it fails. Use dedicated digital customer support team members to assist with:

  • Ecommerce & Online Retail
  • Financial Services (Banking, Insurance, FinTech)
  • Education
  • Healthcare
  • Telecommunications
  • Travel, Hospitality, Bookings
  • Logistics
  • Professional Services

With the emergence of digital, businesses have evolved – and so have the skills – with a new breed of Filipino customer support who have native skills for ecommerce and digital messaging from real humans (Email, Ticketing Systems, Live Chat, Social Messaging, In-App Messaging).

Customer Service Specialists: Email Management Software / Ticketing

Whether it’s a single customer support agent or you have Service Level Agreements (SLAs) to resolve thousands of tickets per day, we can help:

Customer Service Specialists: Live Chat and Conversions Rates

Digital is in our DNA. Call it what you want – end-to-end digital operations, full-stack digital marketing – USource has front-end team members working on digital advertising, SEO, Social Media. At the back-end we have our back office and customer support agents…but they’re not mutually-exclusive. Our digital customer support agents understand conversion, just like our front-end marketers.

Live chat brings warm leads – don’t let them go to waste. We know how to convert leads in to paying customers. We’re data crazy and take live chat conversion rates seriously.

Chat Bots and Virtual Personal Assistants

Sure chat bots can automate some processes, but in most instances the customer experience of using a chat bot is very underwhelming. Creating an engaging, human experience requires human customer support staff…and that’s where USource can help.

Clients who hire digital customer support staff are also interested in hiring for:

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