Gorgias Customer Support Helpdesk Application

Hire Gorgias Customer Support Staff

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Hire Customer Support Staff Ecommerce Helpdesk

From start ups to large scale ecommerce, hire casual, part-time, full-time or an entire customer support team that can work from a couple of hours to 24/7 rotating shifts.

Hire customer support staff to provide multi-channel customer support for online and ecommerce businesses, using Gorgias helpdesk.

Gorgias provides a complete all-in-one helpdesk for ecommerce businesses, and your team member or team can provide customer support for:

  • Shopify and Shopify Plus
  • Magento
  • Recharge
  • Woocommerce
  • Netsuite
  • eBay
  • Skubana
  • Channel Reply

From live chat to social media messaging, email to automation, your customer support staff can set up and communicate with your customers in a multi channel, multi touch point from a single app. You will be able to keep track of all communication regardless of the channel.

  • Integrations

    Connect Gorgias helpdesk and your customer support agents to other apps your using.
    1. Perform actions and pull data directly in to Gorgias so your support team can work from a single heldesk dashboard.
    2. Integrate over 30 apps, Gmail, Slack, Shopify, Facebook, FB Messenger, Instagram, Zapier, Twitter, Stripe, ShipStation, Klaviyo, Manychat, Mailchimp, Attentive SMS, Skubana, eBay and many more.

  • Live Chat

    Chat bots are so last decade. They’re hit and miss, usually miss. Say yes to live chat.
    1. Don’t miss a lead or sale, hire customer support staff to speak directly to your customers via your website, social media and messenger apps.
    2. Combine Gorgias Shopify chat app with live chat customer service team members or team to close sales or provide instant customer support.

  • Communication History

    Keep all the history between your customers and your support team in one location.
    1. Keep track of your conversation history – important leads, sales, customer support and order queries
    2. Measure the impact of communication on both live chat sales and support to determine if it’s increasing revenue.
    3. Track customer satisfaction, resolution times and team performance for improved customer service.

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