Task Us, Digital BPO Provider, Gets $250 Million Equity Investment
Tags24/7 analytics automation Business Process Outsourcing Copywriting CRM customer service customer support data Delegate digital ads Digital Support Staff ecommerce email Email Management Entrepreneur Facebook Freelance Writers Freelancing freshdesk gorgias graphic design hire Hiring Freelancers live chat MailChimp Marketing ominchannel support organizer Outsourcing Philippines Project management seo seo audit Shopify Small Business social media Social media experts social media management Time Management video Virtual Assistant Virtual Team website content writer
Founded in 2008 as a virtual assistant company with savings of $25,000, it hasn’t been an overnight success, “from typhoon floods, to power and internet outages, to NBI raids, there were countless moments when I thought it was all over – TaskUs was finished”, although TaskUs has experience rapid growth and expansion, which can be attributed to the founders Bryce Maddock and Jaspar Weir, as well as their 3 year partnership with Manila based, Navegar Partners.
TaskUs headquarters is based in Los Angeles, but the majority of its employees work in the Hootsuite, MailChimp, Wish, Hotel Tonight, Ad Roll, Deliveroo – they’re setting the benchmark for Digital Business Process Outsourcing (DBPO) with omnichannel support and over 25+ back office operation services.
TasKUs Revenue & Investment
In 2018 revenue is projected to reach $225 million to $250 million, from $117 million in 2017 and $80 million in 2016. Blackstone’s investment of $250 million values TaskUs at $500 million.
Senior Managing Director at Blackstone, Amit Dixit, said, “The growth in ride sharing, social media, online food delivery, e-commerce and autonomous driving is creating an enormous need for enabling business services. TaskUs has established a leadership position in this domain with its base of marquee customers, unique culture, and relentless focus on customer delivery. We are excited to partner with Bryce, Jaspar and the existing management team to build the world’s leading company in this area. With access to capital from Blackstone, as well our two decades of experience with BPO companies, we are confident that our investment in TaskUs can significantly accelerate the company’s growth trajectory.”
Blackstone’s investment coincides with Teleperformance acquiring Business Process Outsourcing (BPO) firm Intelenet from Blackstone for $1 billion in June 2018.
June 2015 TaskUs received their first outside funding of $15 million from Navegar Private Equity (Brummer & Partners), a manila based private equity firm with connections to successful Philippines based BPO firm, Telus International.