Australia Post Temporarily Stops Parcel Collections While Ecommerce Continues to Boom
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USource customer service teams are part of the unseen network of outsourced support staff making sure parcels get to customers across Australia. We’ve seen first-hand eCommerce retailers surge in online orders due to the pandemic. Pet food, wine, activewear, coffee, and everything in between – online sales have surged since March 2020 – and with each lockdown sales spike.
To keep order processing, deliveries, returns, refunds, inventory, and complaints on track you need a hidden army of customer support staff in the background; using eCommerce platforms (Amazon FBA/FBM, Shopify, Shipfusion, Ship Station, Orbelo, Salesforce Commerce Cloud, Oracle Commerce), and customer support ticketing software (Zendesk, Freshdesk, Gorgias)..and for real-time customer support, live chat support running 24 hours per day, 7 days per week.
If you’re looking for scalable, affordable, outsourced solutions for eCommerce and customer support, get in touch. We provide end-to-end eCommerce solutions; from digital ads right through to resolving customer service complaints and delivery issues.