Australia Post Temporarily Stops Parcel Collections While Ecommerce Continues to Boom
Tags24/7 analytics automation Business Process Outsourcing Copywriting CRM customer service customer support data Delegate Digital Support Staff ecommerce Email Management Entrepreneur Facebook Freelancers Freelance Writers Freelancing freshdesk gorgias graphic design hire Hiring Freelancers live chat MailChimp Marketing ominchannel support organizer Outsourcing Philippines Project management seo seo audit Shopify Small Business social media Social media experts social media management Time Management video Virtual Assistant Virtual Team website content work from home writer
USource customer service teams are part of the unseen network of outsourced support staff making sure parcels get to customers across Australia. We’ve seen first hand ecommerce retailers surge in online orders due to the pandemic. Pet food, wine, active wear, coffee and everything in between – online sales have surged since March 2020 – and with each lockdown sales spike.
It comes as no surprise to us that Australia Post has recently paused collections of parcels from ecommerce retailers in NSW, ACT and Victoria. This is to clear record parcel volumes in parts of their network impacted by COVID-19.
To keep order processing, deliveries, returns, refunds, inventory and complaints on track you need a hidden army of customer support staff in the background; using ecommerce platforms (Amazon FBA/FBM, Shopify, Shipfusion, Ship Station, Orbelo, Salesforce Commerce Cloud, Oracle Commerce), and customer support ticketing software (Zendesk, Freshdesk, Gorgias)..and for real-time customer support, live chat support running 24 hours per day, 7 days per week.
If you’re looking for scalable, and affordable, outsourced solutions for ecommerce and customer support, get in touch. We provide end-to-end ecommerce solutions; from digital ads right through to resolving customer service complaints and delivery issues.